Thermal Imaging Cameras Service

MSA offers expert service solutions to protect your Thermal Imaging Camera investment.  Service is performed by factory-trained and factory-certified technicians in accordance with MSA factory procedures.  You can be confident that your product will be serviced to original factory specifications using genuine MSA replacement parts and processes.  Full manufacturer’s warranty service and support is provided.

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How to Request Service

To return a product for service at an MSA service center, please call Customer Service at 1-800-672-3473.

Please have the information in the link below ready when calling.

Service Notification Request

MSA Service offers TIC loaner units to end user customers to provide uninterrupted TIC coverage while their product is sent in for servicing. Please contact Jackie Apel at 1-800-672-4678 (option 2, option 3) or email her at Jackie.Apel@MSAsafety.com or simply complete the attached form for your TIC loaner request. It can be faxed into 724-733-9280 or emailed to the address above.

TIC Loaner Request Form

Note: All used items being returned for service must be cleaned, sanitized and/or decontaminated as necessary to minimize the possibility of MSA employee exposure to health hazards in handling such material. All applicable laws and regulations shall apply. MSA reserves the right to return unsanitary items unrepaired.

Service Pricing

Warranty Information

MSA Factory Service Centers

  • Toronto: 100 Westmore Drive Unit 23 Etobicoke, Ontario M9V 5C3 Ph: 1-416-620-4225
  • Edmonton: 12134-154 St. NW, Edmonton, AB T5V 1J2. Ph: 1-780-483-0988

Technical Support Contacts

Phone: 1-877-672-3473

Email: fire.cs@MSASafety.com

Other Information