Portable Gas Detection Service

Portable Gas Detection Service

MSA offers expert service solutions to protect your Portable Gas Detection investment. Service is performed by factory-trained and factory-certified technicians in accordance with MSA factory procedures. You can be confident that your product will be serviced to original factory specifications using genuine MSA replacement parts and processes. Full manufacturer’s warranty service and support is provided.

Benefits and Policy

Benefits
  • Improves turnaround time
  • Eliminates repair estimates and pre-approved spending limits
Repair Policy
  • 1. MSA will continue to service portable instruments after the end of the product life cycle for no less than 3 years.
  • 2. All used items being returned must be cleaned, sanitized, or decontaminated as necessary to minimize the possibility of MSA employee exposure to health hazards in handling such material. All applicable laws and regulations apply. MSA reserves the right to return unsanitary product un-repaired at your expense.
  • 3. The flat rate program covers the replacement of sensors; however this program is not to be used in lieu of routine maintenance on components such as sensors and batteries. Replacement of sensors will occur if these components are causing the instrument to fail. Requests for sensor replacement will be subject to additional charges for replacing sensors that are functioning properly.
  • 4. Within the flat rate program, MSA employs a calculation to determine whether or not the instrument should be deemed as "not economical to repair." If requested, we will return these instruments to the customer at no charge.
  • 5. The flat rate repair charge is not intended to cover instruments with components that have been salvaged from other instruments. In such cases, MSA reserves the right to return these instruments.

 

How to Request Service

To return a product for service at an MSA service center, please call Customer Service at 1-800-672-2222. Please have the information in the link below ready when calling.

Service Notification Request

"Repair on Demand" Next-Day Service

Note: All used items being returned for service must be cleaned, sanitized and/or decontaminated as necessary to minimize the possibility of MSA employee exposure to health hazards in handling such material. All applicable laws and regulations shall apply. MSA reserves the right to return unsanitary items unrepaired.

MSA Factory Service Centers

Murrysville, PA

3880 Meadowbrook Road
Murrysville, PA 15668
Phone: 1-800-672-4678 (option 2)

Chicago, IL

8047 185th Street
Tinley Park, IL 60487
Phone: 708-468-8500

Houston, TX

4330 New West Dr.
Pasadena, TX 77507
Phone: 832-261-6190

Toronto, ON

100 Westmore Drive Unit 23
Etobicoke, Ontario M9V 5C3
Phone: 1-416-620-4225

Edmonton, AB

12134-154 St. NW
Edmonton, AB T5V 1J2
Phone: 1-780-483-0988

MSA Authorized Service Centers

Locate an MSA authorized service center

Technical Support Contacts

1-877-672-3473
fire.cs@MSASafety.com