Fire Helmets Service

Fire Helmets Service

MSA offers expert service solutions to protect your Fire Helmets investment. Service is performed by factory-trained and factory-certified technicians in accordance with MSA factory procedures. You can be confident that your product will be serviced to original factory specifications using genuine MSA replacement parts and processes. Full manufacturer’s warranty service and support is provided.

How to Request Service

To return a product for service at an MSA service center, please call Customer Service at 1-800-672-2222. Please have the information in the link below ready when calling.

Service Notification Request

Note: All used items being returned for service must be cleaned, sanitized and/or decontaminated as necessary to minimize the possibility of MSA employee exposure to health hazards in handling such material. All applicable laws and regulations shall apply. MSA reserves the right to return unsanitary items unrepaired.

Warranty Information



MSA Factory Service Centers

Jacksonville, NC

352 White Street
Jacksonville, NC 28546
Phone: 910-355-3102

Toronto, ON

100 Westmore Drive Unit 23
Etobicoke, Ontario M9V 5C3
Phone: 1-416-620-4225

Edmonton, AB

12134-154 St. NW
Edmonton, AB T5V 1J2
Phone: 1-780-483-0988

MSA Authorized Service Centers

Locate an MSA authorized service center

Technical Support Contacts